Refund policy
We offer a 15 day return policy. If you’d like to request a return after receiving your product, you have 15 days to make the request.
To be eligible for a return, the product must be in the same condition as when you received it, meaning it should be unworn or unused, with tags still attached and in its original packaging. Additionally, you must have the receipt or proof of purchase.
To initiate a return, please contact us at [uglowstoree@gmail.com]. Returns should be sent to the following address: 128, City Road, London, EC1V 2NX, United Kingdom.
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Products sent back to us without initiating a return request will not be accepted.
If you have any questions about returns, feel free to contact us at [uglowstoree@gmail.com].
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Damaged and Incorrect Items
Please inspect your order upon receipt. If the product is defective, damaged, or the wrong product was delivered, please contact us immediately so we can assess the issue and make it right.
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Non-Returnable Items
Some types of products are not eligible for return, including perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). Additionally, we do not accept returns on hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific product, please contact us.
Sale items and gift cards are also not eligible for return.
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Exchanges
The fastest way to get the product you want is to return the item you have, and after the return is accepted, make a separate purchase for the new product.
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14-Day Cooling-Off Period for the European Union
Despite the above, if the product is shipped to the European Union, you have the right to cancel or return your order for any reason within 14 days. As mentioned above, the product must be in the same condition as when you received it, meaning it must be unworn or unused, with tags still attached, and in its original packaging. You must also have the receipt or proof of purchase.
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Refunds
Once we receive and inspect your return, we will notify you and let you know whether your refund request is approved. If approved, your refund will be automatically processed within 10 business days to your original payment method. Please note that it may take some time for your bank or credit card company to process and send the refund.
If more than 15 business days have passed since we approved your return, please contact us at [uglowstoree@gmail.com]. OR at phone number +44 7441440080