Last Updated: April 9, 2025
This Privacy Policy explains how UGlow (“Site”, “we”, “our”) collects, uses, and shares your personal information when you visit the Site, use our services, make a purchase from uglowstore.com (“Site”), or interact with us in any other way related to the Site (collectively “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether a customer, website visitor, or any other individual whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
In order to provide the Services, we collect personal information about you from various sources as outlined below, and have done so over the last 12 months. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide, improve, or enhance the Services, comply with legal obligations, enforce the terms and conditions of our Services, and protect or defend our Services, rights, or the rights of our users or others.
Types of Personal Information We Collect
The types of personal information we collect about you depend on how you interact with the Site and use our Services. When we refer to “Personal Information,” we mean information that identifies you, relates to you, or can be associated with you. Below are the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you send us directly through our Services may include:
• Contact information such as your name, address, phone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other information used for account security.
• Shopping information, such as items you have viewed, added to your cart, loyalty points, reviews, referrals, or gift cards associated with your account.
• Customer support information, including information you choose to provide when contacting us through our Services.
Some features of our Services may require you to provide specific information about yourself. You may choose not to share this information, but doing so may prevent you from using or accessing certain features.
Information We Collect About Your Usage
We may also collect certain information about your use of the Services (“Usage Data”) automatically. This may include device information, browser information, network-related information, IP address, and other information about how you access and use the Site and your account. We may use cookies, pixels, and similar technologies (“Cookies”) to collect Usage Data.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
• Companies that support our Site and Services, like Shopify.
• Payment processors who collect your payment information (e.g., bank account, credit or debit card information, billing address) to process payments and fulfill your orders.
• Third parties that use online tracking technologies like pixels, web beacons, software development kits, third-party libraries, and cookies to collect certain information automatically when you interact with our Services or advertisements.
Any information obtained from third parties will be handled in accordance with this Privacy Policy. Please also see the section below on Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services: We use your personal information to provide you with the Services, process payments, fulfill orders, send notifications related to your account, manage your account, organize shipping, facilitate returns and exchanges, and perform other actions related to your account and transactions in order to fulfill our contract with you.
Marketing and Advertising: We may use your personal information for marketing, advertising, and promotional communications, and to show you targeted advertisements for products or services. This may include personalizing our Services and advertising on the Site and other websites. If you are in the European Economic Area, the legal basis for this data processing activity is our legitimate interest in selling our products under Article 6(1)(f) of the GDPR.
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraud, illegal activities, or malicious behavior. If you choose to create an account, it is your responsibility to keep your account information secure. We strongly recommend that you do not share your username, password, or other login credentials with anyone. If you believe your account has been compromised, please contact us immediately.
Communication and Service Improvement: We use your personal information to provide customer support and improve our Services. This is part of our legitimate interest in being responsible to you, offering you effective services, and maintaining our business relationship, which is based on Article 6(1)(f) of the GDPR.
Cookies
Like many websites, we use Cookies on the Site. For detailed information about the Cookies we use in connection with our Shopify-powered store, please refer to Shopify’s Cookies Policy. We use Cookies to enhance and improve our Site and Services (including remembering your actions and preferences), perform analytics, and understand how users interact with the Services (in accordance with our legitimate interests in managing, improving, and optimizing the Services). We may also allow third-party services to use Cookies on the Site to customize services, products, and ads.
Most browsers automatically accept Cookies by default, but you may choose to adjust your browser settings to block or delete Cookies. Please note that blocking or deleting Cookies may negatively affect your user experience and may prevent some features or functions of the Services from working correctly.
Additionally, our Site recognizes the Global Privacy Control (GPC) signal, which allows you to opt-out of the sharing or sale of your information or targeted advertising. For more information on GPC, visit: https://globalprivacycontrol.org/.
How We Share Your Personal Information
We may share your personal information with third parties for contract fulfillment, legitimate purposes, and other reasons described in this Privacy Policy. These situations may include:
• Service providers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
• Business and marketing partners for the purpose of providing services and advertising.
• When you consent, to send products or share certain information through social media widgets or login integrations.
• With affiliates or other entities within our corporate group for legitimate business interests.
• In connection with business transactions, such as mergers or bankruptcies, or as required by law (e.g., responding to court subpoenas, search warrants, or similar requests), to enforce our terms of service, and to protect our rights or the rights of users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in the “How We Collect and Use Your Personal Information” and “How We Share Your Personal Information” sections, within the last 12 months:
• Identifiers (such as basic contact information and certain order and account details)
• Vendors and third parties acting on our behalf (Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
• Business and marketing partners
• Affiliates
• Commercial Information (such as order details, shopping information, and customer support details)
• Vendors and third parties acting on our behalf
• Business and marketing partners
• Affiliates
• Internet or Usage Data (such as other similar network activities)
• Vendors and third parties acting on our behalf
• Business and marketing partners
• Affiliates
• Geolocation Data (such as IP addresses or other technical location identifiers)
• Vendors and third parties acting on our behalf
• Business and marketing partners
• Affiliates
We do not use or share your sensitive personal information without your consent, nor do we use it to infer characteristics about you.
With your consent, we share your personal information for advertising and marketing purposes as follows:
Over the past 12 months, we have “sold” and “shared” personal information for advertising and marketing purposes (as defined by applicable law).
Third-Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties. If you click on a link to a third-party site, you should review the privacy and security policies of those sites and their terms and conditions. We do not guarantee the accuracy, completeness, or reliability of the information on those sites and are not responsible for their privacy or security practices. Information you share on third-party social media platforms, including publicly or semi-publicly shared information, may also be visible to others and used by us or third parties without limitation.
Children’s Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the contact details below to request the deletion of such information.
As of the date of this Privacy Policy, we have no knowledge of “selling” or “sharing” (as those terms are defined under applicable law) personal information from individuals under the age of 16.
Data Security and Retention
Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, the information you send to us may not be secure during transmission. We recommend that you avoid sending sensitive or confidential information through unsecured channels.
The retention of your personal information depends on factors such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in specific circumstances, and we may refuse your request where permitted by law.
• Right of Access: You may have the right to request access to your personal information, including details about how it is used and shared.
• Right to Deletion: You may have the right to request the deletion of your personal information.
• Right to Correction: You may have the right to request the correction of any inaccurate personal information.
• Right to Portability: You may have the right to request a copy of your personal information and to request the transfer of your information to a third party, subject to certain conditions and exceptions.
• Right to Opt-Out of Sales, Sharing, or Targeted Advertising: You may have the right to direct us not to “sell” or “share” your personal information or to opt-out of targeted advertising, as defined by applicable privacy laws.
Restriction of Processing: You have the right to request us to stop or restrict the processing of your personal information.
Withdrawal of Consent: In cases where we rely on your consent to process your personal information, you have the right to withdraw this consent at any time.
Objection: If we refuse to process your request, you may have the right to object to our decision. You can do this by responding directly to our refusal.
Managing Communication Preferences: We may send you promotional emails, and you can opt-out of receiving them at any time by using the unsubscribe option shown in the emails we send you. If you opt-out, we may continue sending you non-promotional emails, such as those related to your account or orders.
You can exercise any of these rights by contacting us using the communication details provided below or as indicated on our Website.
We will not discriminate against you for exercising any of these rights. Before providing you with a comprehensive response to your request, we may need to collect information such as your email address or account details to verify your identity. In accordance with applicable laws, you may designate an authorized representative to submit requests on your behalf. Before accepting such a request, we will ask the agent to provide proof that you have authorized them to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable laws.
Complaints
If you have any complaints regarding how we process your personal information, please contact us using the communication details below. If you are dissatisfied with our response to your complaint, you may have the right to appeal our decision or forward your complaint to the local data protection authority, depending on your location. You can find a list of responsible data protection supervisory authorities for the European Economic Area here.
International Users
Please note that we may transfer, store, and process your personal information outside of the country in which you reside. Your personal information may also be processed by staff and third-party service providers and partners located in those countries.
If we transfer your personal information outside the European Union, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent agreements regulated by the relevant competent authority in the United Kingdom, unless the transfer is made to a country that has been determined to provide an adequate level of protection.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights provided to you, please contact us at:
Email: uglowstoree@gmail.com
Address: 128, City Road, London, EC1V 2NX, United Kingdom.
Phone Number: +44 7441440080
For the purposes of applicable data protection laws, and unless otherwise explicitly stated, we are the data controller of your personal information.
